Frequently Asked Questions
General
1. What is Delbaré?
Delbaré is a Perth-based boutique gifting studio offering thoughtfully curated gift boxes, hand-packed for meaningful moments and delivered across selected Perth metro suburbs.
2. Where do you deliver?
We deliver to a wide range of Perth metropolitan suburbs. You can find the full list of eligible postcodes in the “Delivery Areas” section below.
3. Why don’t you offer Australia-wide postage?
Our gift boxes are hand-packed for presentation. Local delivery ensures every box arrives exactly as intended—beautiful, intact, and ready to be gifted without the risk of damage through postal handling.
4. Are your products locally sourced?
Many items are locally made, while some are premium imported products chosen to complement each collection.
5. Can I order a gift for someone else?
Absolutely. Simply enter the recipient’s delivery details at checkout.
6. Do you offer corporate gifting?
Please contact us for corporate gifting.
7. Do you offer custom gift boxes?
Customisation isn’t available, but we welcome ideas for future box concepts.
Ordering & Checkout
8. How do I place an order?
Select your preferred box, choose your gift message on the product page, add to cart, and complete checkout.
9. What payment options are available?
We accept Visa, Mastercard, PayPal, Google Pay, Apple Pay and Afterpay.
10. Can I include a gift message?
Yes. You can choose from a range of preset messages on each product page.
11. Can I write my own custom note?
No custom notes are available at this time—only the provided preset messages.
12. Can I schedule my delivery date?
Yes, you can choose a delivery date during checkout.
13. Can I edit or cancel my order?
If your order hasn’t left our studio, we can help with edits or cancellations. Please contact us as soon as possible.
14. How will I know when my order is delivered?
You’ll receive email updates, including confirmation once delivery has been completed.
15. Is tracking available?
No tracking links are provided, as deliveries are handled directly. You’ll receive notification by email instead.
16. Can I place multiple orders to different addresses?
Yes—simply complete each order separately.
17. Do you offer bulk or mass orders?
Yes. For large quantities, please contact us directly so we can assist.
Delivery
18. Do you offer same-day delivery?
Same-day delivery may be available depending on the time and location. If available, it will appear at checkout.
19. Is delivery free?
Delivery is free to all eligible suburbs listed in our service area.
20. What time will my order arrive?
Delivery occurs during the chosen date. Exact time windows cannot be guaranteed.
21. What if the recipient isn’t home?
Where possible, we’ll attempt safe drop. If this isn’t suitable, redelivery may be arranged.
22. Can I change the delivery address?
We can update your delivery address if your order hasn’t been dispatched. Please contact us promptly.
23. Do you deliver to hospitals or workplaces?
Yes, provided they are within our delivery zones and accept deliveries.
Products & Packaging
24. What’s inside the gift boxes?
Each box includes a curated selection of premium items—ranging from lifestyle goods and accessories to gourmet treats and keepsakes—depending on the theme.
25. Are all items Australian-made?
Not all. We use both local and imported items depending on quality and suitability.
26. Can I change or swap items inside a box?
No, all gift boxes are pre-curated.
27. Do you offer dietary alternatives?
Not at this time.
28. How are the boxes packed?
Every box is packed by hand to ensure presentation and quality.
29. Do boxes come wrapped?
Yes. Each box is beautifully presented and ready to be gifted.
30. Are children’s gift boxes available?
Yes—our “Hoppy Capy Cuties” box is suitable for children aged 3 and up.
Customer Support
31. How can I contact Delbaré?
You can reach us through the Contact page on our website.
32. What if there’s an issue with my order?
Please contact us immediately and we’ll assist promptly.
33. Can I return a gift box?
Returns are handled according to our Refund & Returns Policy.
34. Do you offer refunds?
Refunds may be offered in line with our policy and the condition of the returned items.
35. What if an item is damaged on arrival?
Send us a photo and details so we can arrange a replacement or solution.
36. What if something is missing?
If an item was missed, we’ll fix it as quickly as possible.
37. Can I share feedback or suggestions?
Yes—your suggestions help guide future box themes and improvements.
Future Ideas & Requests
38. Can I suggest a box theme?
Absolutely. We welcome ideas for future collections.
39. Do you offer personalised packaging?
Not at this stage.
40. Do you offer event gifting?
You may order multiple boxes for events. For large volumes, please contact us.
41. Can I preorder for a future event or holiday?
Yes. Simply choose your preferred delivery date at checkout.
42. Do you accept collaboration requests?
Collaboration enquiries can be submitted via the Contact page.
Delivery Areas
We deliver to the following Perth metro suburbs:
6000 – Perth
6003 – Highgate, Northbridge
6004 – East Perth
6005 – West Perth
6006 – North Perth
6007 – Leederville, West Leederville
6008 – Subiaco, Daglish
6009 – Crawley, Dalkeith, Nedlands
6010 – Claremont, Swanbourne
6011 – Cottesloe, Peppermint Grove
6012 – Mosman Park
6014 – Wembley Downs, Churchlands
6015 – City Beach
6016 – Glendalough, Mount Hawthorn
6017 – Osborne Park, Herdsman
6018 – Innaloo, Woodlands, Churchlands (parts)
6019 – Scarborough
6020 – Carine, Marmion, North Beach, Sorrento
6021 – Balcatta
6022 – Hamersley
6023 – Duncraig (south)
6024 – Greenwood
6025 – Duncraig (north), Sorrento
6026 – Kingsley
6027 – Hillarys, Padbury, Kallaroo
6028 – Burns Beach, Iluka, Kinross, Currambine
6029 – Ocean Reef
6050 – Coolbinia, Menora, Mount Lawley
6051 – Maylands
6052 – Inglewood
6053 – Bayswater
6054 – Bassendean, Eden Hill, Ashfield
6055 – Caversham, Dayton, Brabham, West Swan
6056 – Midland, Midvale, Viveash, Woodbridge
6057 – High Wycombe
6058 – Maida Vale
6059 – Dianella
6060 – Yokine, Tuart Hill
6061 – Balga, Mirrabooka, Nollamara
6062 – Morley
6063 – Bennett Springs
6064 – Marangaroo, Girrawheen, Koondoola
6065 – Darch, Madeley, Landsdale, Wangara (parts)
6066 – Alexander Heights
6068 – The Vines, Aveley
6069 – Ellenbrook
6090 – Malaga
6100 – Victoria Park, East Victoria Park
6101 – Burswood, Carlisle, Lathlain
6102 – Bentley, St James
6103 – Rivervale
6104 – Belmont, Redcliffe
6105 – Kewdale, Cloverdale
6106 – Welshpool
6107 – Cannington, Beckenham, Queens Park
6108 – Kenwick, Maddington
6109 – Lynwood, Ferndale, Parkwood (parts)
6110 – Gosnells, Huntingdale, Southern River (parts)
6111 – Roleystone, Kelmscott, Camillo
6112 – Armadale, Seville Grove, Brookdale, Mount Nasura, Mount Richon
6147 – Lynwood, Ferndale
6148 – Parkwood
6149 – Willetton
6150 – Bateman, Murdoch, Bull Creek
6151 – South Perth
6152 – Como, Karawara, Manning, Waterford
6153 – Applecross, Ardross, Mount Pleasant, Brentwood
6154 – Booragoon, Myaree, Alfred Cove
6155 – Canning Vale
6156 – Attadale, Bicton, Melville
6157 – Palmyra, Willagee
6158 – East Fremantle
6159 – North Fremantle
6160 – Fremantle
6162 – South Fremantle, Beaconsfield, White Gum Valley, Hilton
6163 – Hamilton Hill, Spearwood, Coolbellup
6164 – Success, Atwell, Jandakot, Cockburn Central, Aubin Grove, Hammond Park
6166 – North Coogee